Pain Files
Reimbursements for QR invoices
Genuine repayments for QR invoices (for example after an overpayment) always appear as reimbursements in the Space under Reconciliation > Reimbursements. For these, Wallee Portal creates a payment file (PAIN) that is executed via the merchant's bank.
Reimbursement statuses
| Status | Meaning | What the merchant needs to do |
|---|---|---|
Manual review | The reimbursement needs a decision or additional information from the merchant. | Review the reimbursement and decide or add the missing information. |
Processing | The payment file (PAIN) has been created or uploaded, but the payment has not yet been released in e-banking. In rare cases, the bank's processing report has not been received. | Release the payment in e-banking. |
Processed | The repayment has been confirmed by the bank. | Nothing. |
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Merchants should regularly check for reimbursements in status Processing and release them in their e-banking.