Account, space and users
Everything in Wallee is organised in a simple hierarchy: users log in, accounts hold the contract, and spaces are where the daily work happens. Understanding this structure once makes the whole portal intuitive.
User (person or system)
└─ Account — plan, billing, invoices, user management
└─ Space — transactions, payment methods, terminals, settlements, settings
└─ Space view — shared configuration, separate presentation
The building blocks
| Level | Purpose | Typical questions answered here |
|---|---|---|
| User | Personal login for people (human users) or systems (application users for the API). One user can access several accounts. | Who can log in? Who has which role? |
| Account | The contractual container. Holds your plan and features, billing information, invoices and financial balance. Each account has a unique ID used by our support team. | What am I paying? Who is on my team? |
| Space | The data container for operations. All transactions from all sales channels, terminal configurations, e-commerce integrations, settlements and manual tasks live in a space. | Where are my payments? How is my checkout configured? |
| Space view | A view on a space with shared configuration but separate presentation (e.g. translations, currency display). | How do I run country variants of the same shop? |
By default, one account is linked to exactly one space — most merchants never need more. Additional spaces can be created under Account > Spaces > Spaces, space views under Space > Customize > Space Views.
One space or several?
- Use space views
- Use separate spaces
Use space views when your shops share the same configuration.
Example: a multi-country webshop selling identical products, but with country-specific currency and translations. One space, one set of connectors — separated by space views. Specific configurations such as connectors or payment methods can still be applied per view.
Use separate spaces when the setups are truly independent.
Example: an online shop selling products plus a call centre selling services, with different databases and processes. Spaces are completely isolated — data and configuration cannot be shared between them. Note: running multiple spaces can increase monthly fees.
Limitations: there is a default limit on the number of spaces and space views per account. If you need more, contact our support team and we will check whether the limit can be raised.
Dive deeper
- User, Account and Space — what you find on each level of the portal, step by step.
- Space Views — setting up views for multi-shop scenarios.
- Users, Roles and Invites — human users vs application users, roles, permissions and invites.
- Manual Tasks — how the platform asks for your decision when automation stops.