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FAQ

Can I use both partner models at the same time?​

Yes. A partner can run join account (Affiliate) and join platform (ISV) in parallel. The join dashboard shows all merchants across both models.

Who is responsible for KYC, AML?​

wallee. Even if you submit merchant data via API or run a white-label onboarding, wallee remains the regulated entity and performs all compliance checks. The merchant always confirms the application themselves via the hosted submission flow.

What is the difference between a manual and a self-service onboarding?​

A manual onboarding is initiated for one specific merchant — from your join dashboard or via API — and sends that merchant a personal invitation email. A self-service onboarding uses a reusable link that you publish (website, social media, in-app); any merchant who clicks it starts a signup attributed to you.

Yes. Existing regular accounts can be linked to an affiliate partnership and existing sub-accounts to an ISV partnership — via the partnerships page in the portal or via POST /api/v2.0/join-program/partnerships/create-simple.

What features do ISV sub-accounts have?​

A merchant sub-account has the same features as your parent account. Sub-accounts have no own subscription — billing is consolidated on your partner account.

Who bills my merchants?​

  • join account (Affiliate): wallee bills the merchant directly, including subscription and payment commission costs.
  • join platform (ISV): wallee bills you as the platform; you own the commercial relationship with your merchants.

How do I earn as a partner?​

  • Affiliate: one-off bounty, revenue share or recurring fee as defined in your contract.
  • ISV: the margin between your buy rate and your sell rate on every transaction — see Settlement & Payouts.

Can my merchants keep my branding during onboarding?​

With join platform the onboarding is co-branded: your logo, brand name and colours are used and merchants stay within your product context. With join account merchants sign up for their own wallee account through a wallee-hosted flow tagged to you as the referrer.

Do marketplaces work with wallee join?​

Open marketplaces with private, non-registered sellers are currently out of scope: for compliance reasons wallee can only onboard registered legal entities.

In which countries is wallee join available?​

PSP products across Switzerland and the EU; the PayFac sub-account model where wallee is regulated (currently Switzerland and Luxembourg). Coverage expands over time — talk to your partner manager for the latest scope.

How do I get access to wallee join?​

Contact wallee via the contact form or your partner manager. After the commercial agreement, your join admin account is set up together with wallee.

Where do I find the technical reference?​